Plant hire
The board the yard already ran, now on a phone
Same-day jobs closed 2.4 times more often than the whiteboard year.
The result
2.4×
same-day jobs closed
The situation
A plant-hire yard ran dispatch on a whiteboard and WhatsApp. Drivers called in. The office lost the board when two people were out.
What we did
We sat in the cabin for a week, then built the board they already drew: machine, driver, site, status. The customer gets a short SMS when the machine is on the way. No one posts a job without a person confirming the slot.
After
The board is no longer a person. Exceptions still are, which is the point.
What we shipped
Dispatch board for machines and drivers
Driver status on a phone
Customer SMS when a machine leaves the yard
More work
+29%
covers booked on the site
Dining
A table site that books the night, not a menu PDF
Covers booked on the site up 29% in the first season.
14h
returned each week
Operations
Fourteen hours a week given back to the people who ran the close
Month-end close shortened by three working days.
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